CUSTOMER SERVICE REPRESENTATIVE

Location: Miami
Posted on: November 11, 2024

Job Description:

Adecco is currently assisting a local client in their search to fill multiple CUSTOMER SERVICE REPRESENTATIVE positions in the Miami/Cutler Bay area. As a CUSTOMER SERVICE REPRESENTATIVE you will be responsible for customer care, conflict resolutions, answering questions, etc. Apply Now if you meet the qualifications listed below!

Responsibilities include:

Acts as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders

Receive a high volume of inbound calls (70-100 calls per day) from customers with varying levels of questions and concerns

Ability to communicate verbally and read information in English and/or Spanish

Provides basic product/service/application information; also provides information on pricing and product availability

Correspond with customers via email to answer customer/client questions and concerns.

Exercise judgment and diplomacy, as required, while effectively communicating the necessary information

Coordinates and expedites service issues to higher levels or other departments as needed

Requirements for a Bilingual Customer Service Representative - Call Center are as follows:

Fluent in English and Spanish -

Bilingual High school diploma or GED equivalent

Must have a minimum of 1-2 years of customer service experience

Excellent verbal and written communication skills and ability to compose correspondence

Detail oriented and well organized.

Proactive in presenting solutions to problems.

Proficient with computers

Must pass client specific background check

Experience: Must have 2-3 years experience in customer service; call center, banking, or retail.

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Key Biscayne , CUSTOMER SERVICE REPRESENTATIVE, Administration, Clerical , Miami, Florida