Patient Experience Specialist

Company: Quest Health Solutions LLC
Location: Coral Springs
Posted on: October 24, 2024

Job Description:

Description:About Us:At Quest Health Solutions, we are dedicated to providing exceptional customer service and ensuring a positive patient experience. As a customer service/patient experience specialist, you will play a key role in creating a welcoming and supportive environment for our patients. Our mission is to deliver the highest standard of care and comfort to those we serve.
Job Description:As a Patient Experience Specialist, you will be responsible for ensuring that every patient interaction is characterized by empathy, responsiveness, and a commitment to delivering outstanding service. Your primary focus will be to establish positive relationships with patients, addressing their inquiries, concerns, and needs effectively, and leaving a lasting, positive impression.
Key Responsibilities:

• Patient Interaction: Interact with patients through various communication channels, including phone, email, and virtual, and provide them with a friendly, empathetic, and professional experience.
• Scheduling and Coordination: Manage patient appointments, coordinate scheduling, and ensure seamless communication between patients and our healthcare team.
• Complaint Resolution: Act as a point of contact for patients with concerns or complaints, addressing their issues promptly, and working to find satisfactory solutions.
• Educational Support: Provide patients with information regarding their equipment.
• Data Entry: Maintain accurate and up-to-date patient records, including contact information and insurance details.
• Compliance: Ensure compliance with all privacy and healthcare regulations, such as HIPAA.
• Team Collaboration: Collaborate with healthcare providers and administrative staff to guarantee a smooth patient journey.Requirements:
  
  • Previous customer service experience, particularly in durable medical equipment or medical setting, is preferred.
  • Strong interpersonal and communication skills.
  • Empathy and patience in dealing with patients and their concerns.
  • Ability to handle challenging situations with professionalism and tact.
  • Detail-oriented and organized, problem-solving abilities.
  • Knowledge of medical terminology, basic understanding of healthcare processes and insurance is a plus.
  • Proficiency in using customer relationship management (CRM) software and electronic health records (EHR) systems is beneficial.
  • Medical billing experience is a plus but not required.If you are passionate about making a positive impact on the patient's experience and have a strong customer service background, we invite you to join our team at Quest Health Solutions. Apply today to be part of a company that values the well-being and comfort of our patients.
    Quest Health Solutions is an equal opportunity employer, committed to fostering diversity and creating an inclusive environment for all employees.
    
    
    
    
    PIeb0d513feded-37248-35870591

Keywords: Quest Health Solutions LLC, Key Biscayne , Patient Experience Specialist, Other , Coral Springs, Florida